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How to make a complaint If you are Unhappy with your Insurance Company

If you are unhappy with your insurance company

  • Approach the Grievance Redressal Officer of its branch or any other office that you deal with.Click here for contact details of Grievance Redressal Officers, GRO, of all insurance companies
  • Give your complaint in writing along with the necessary support documents
  • Take a written acknowledgement of your complaint with the date.

The insurance company should deal with your complaint within 15 days.

  • If that does not happen or if you are unhappy with their solution you can :
  • Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA
  • Call Toll Free Number 155255 or
  • Send an e-mail to complaints@irda.gov.in
  • Make use of the Integrated Grievance Management System :
  • Register and monitor your complaint at www.igms.irda.gov.in
  • Send a letter or fax to IRDA with your complaint
  • Click here to download Complaint Registration Form
  • Fill and send by post or courier to :

Consumer Affairs Department
Insurance Regulatory and Development Authority
3-5-817/818, United India Towers, 9th Floor
Hyderguda, Basheerbagh
Hyderabad – 500 029
Or Fax to
040-66789768

Insurance
Term Insurance